In this article we explain how we calculate our KPIs; Available rooms, occupancy, OTB, reserved occupancy, ADR and room revenue.
Available rooms are calculated excluding the statuses listed below that are PMS specific:
Opera: OOO
Protel: OOO
Hotel Time: OOO
Clock: OOS
Apaleo: Out of inventory + OOO + OOS
Mews: OOO + Internal use. Rooms for internal use and OOO are not seen as occupied rooms, capacity is reduced and occupancy is recalculated on the new capacity,
Hotsoft: we are currently working on adding “Block” status and being able to extract that from the available room types.
Cloudbeds: Blocked and OOS. Both blocked and out_of_service reduce available inventory
OOS = out of service
OOO = out of order
Occupancy is calculated as room night occupied divided by room nights available (see section above to know how the available rooms are calculated). For hotels with group allocations or group blocks, two different occupancy values are presented.
Current occupancy shows how big percentage is reserved, that is including individual reservations and picked up group bookings. Incl. allocations show the current occupancy on the books, including group allocation or blocks for deducting statuses.
If your hotel has been with Atomize longer than a year, the comparison to the same time last year is looking at OTB including group allocations or blocks. If you are a newer client, you will be presented with the current occupancy (reserved) at the same time as last year (which is clearly stated in the text in the UI).
ADR is calculated as room night occupied divided by room revenue
Room Revenue excludes any packages or add-on elements such as e.g. breakfast and includes all the transaction codes/revenue streams/posting elements that have been set up as room revenue at the initial setup of the property. Please note that the day-use and no-show revenues are not included in Atomize KPIs.
Please note, that a group, in any status, with no individual reservations attached will not show on the KPIs on the "overview" page until the individual reservations are created, which is typically related to when the rooming list is introduced. The deducting groups are considered as reduced availability and thus are considered for the demand forecast and price recommendations.
The frequency of your KPI updates depends on whether your property is on real time optimization or not, as the KPIs and data OTB are updated as soon as the system produces new price recommendations. For clients using Real time price optimization, price recommendations and KPIs update in real time, for other properties they are updated three times per day.
Overrides will also update KPIs accordingly, as soon as new recommendations with new estimates are produced for these overrides. Price hierarchy changes will also update KPIs if it changes the current price levels.
See also: How is the Pickup Graph Calculated