With user management it is possible to define user roles, each tailored to specific responsibilities and access levels in Atomize.
In the user management settings page, you can view which individuals have access to your property and their respective roles and permissions. If you are an Admin, you can also assign different user roles and permissions, ensuring that the right individuals have access to the right information.
Atomize supports three user roles, each with different permissions in the system.
User roles in Atomize
Admin User (Administrator)
Admin users have full rights to the system, including user administration rights, and can:
- Accept prices
- Add and edit price hierarchies
- Override prices and hierarchies
- Schedule autopilot
- Upload budget and user forecast (if available)
- Manage restrictions (if available)
- Create users, edit user details (such as name) and their permissions, and remove users from a property.
Regular users
Regular users have full rights to the system and can:
- Accept prices
- Add and edit price hierarchies
- Override prices and hierarchies
- Schedule autopilot
- Upload budget and user forecast (if available)
- Manage restrictions (if available)
Viewer
Viewers, also known as read-only users, have limited access. They can view all information but cannot modify any data in the system. This means they cannot do things like accepting prices or changing price hierarchies.
User creation and management
Only admin users have the authority to manage and create other users in Atomize.
During the onboarding process, Atomize will designate the first user added to the property as an admin user. Each property must have at least one admin user.
When an admin creates a new user, that person will get an Atomize account linked to the property managed by the admin. After a user is created, they will receive an email to the connected email address. This email will contain their login credentials for accessing Atomize.
A user can have multiple properties connected to their account if the same email address is used when adding a property. There is no limit to how many users that can be added to a property or how many properties a user can have in their account.
Note, you can have access to several properties in Atomize, however you can have different user roles for each property.
It is important to understand that the email provided during the user creation will be the email the person uses to log in to and access the system.
In the initial release, user management is restricted to single-property management only. Multi-property user management is not yet supported, however, we are currently working on extending this functionality to multi-property level as well.
Accessing the User management page
Only admin users can create/manage other users in Atomize.
To access the user management page in Atomize, navigate to the dashboard. Click on the settings menu (represented by a cogwheel) located in the top right corner, and select the user management.
The page will be displayed and you can view a list of the users of the property. You can see their name, which role they have and when they last logged in.
Add a new user
To add a new user click on the green Add new user button in the top right corner.
A window will be opened, and here you enter the user details of your new user and the preferred language. Select a suitable role for the person. When satisfied, click save, and you will see your new user in the list.
You can have as many people as you want in the same role. For example, you can have more than one Admin if you like.
Manage an existing user
To edit an existing user, find the person in the list, and click on the edit section to the right.
A window with the user information will be opened. Here you can edit the name, phone number, and change the role the user should have, as well as decide whether they should receive the morning email. When satisfied, click the Save button and the changes will apply.
Please note it is not possible to change the email address of any user, as the email address is the username needed to log in. In case of a misspell, the user with the incorrect email address needs to be removed and then added again.
Remove an existing user
To remove an existing user from a property, find the user in the list and click on the edit section to the right.
The user information window will be opened, click on the Remove button in the last section.
A smal dialog box appears, click the Yes, remove button to remove the access for the person and that will complete the removal.
Remember to always remove a user from the property if they have left your organization.
Property access in Atomize
If someone has multiple properties linked to their account, removing their access to one property will only affect that specific property. They will still have access to the other properties.
However, if a person has only one property linked to their account and their access to that property is removed, their entire account will be deleted.
Please note, an admin user cannot change their own role or remove their own account from a property. Another admin user of the same property must do this. This means that if you are the sole admin for a property and you are leaving the organization, you first need to assign an admin role to someone else in the organization, who then needs to remove your access.
Multi-property for user management
If you have multiple properties in your portfolio, you can handle all users for the different properties on one page. Only admin users can access the user management page on the multi-property level.
If a user is an admin for at least one property, they will have visibility of all properties they are connected to in the overview. However, they can only add or edit users for the properties for which they have admin rights.
The user management page for multi-property is located in the settings menu on the Multi-property page.
In the overview section, admins can see each user’s role for the respective properties to which they are connected.
Tip! In the list, you can search for names and select specific hotels or user roles to quickly find a user.
When adding or editing a user on the multi-property page, the admin must select the relevant properties and assign specific roles for each property. An admin can also remove properties from a user.
There are no limits to how many users a hotel can have. There is also no limit to how many hotels a user can have linked/connected to their account.