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Customer Knowledge Base
Frequently Asked Questions
Frequently Asked Questions
Find the answers to the most common questions from Atomize users
Data discrepancies
How is the pickup graph calculated?
Why is my data different in PMS vs Atomize?
Rate discrepancies
Why is my rate different on PMS vs Atomize price?
Why is my Atomize price different from those on the competitor pricing card in the overview dashboard?
Understanding rate updates between Atomize and your PMS
Price recommendations
How are the price recommendations calculated?
How is 24h availability change calculated?
How often do I get new price recommendations and updated forecasts / KPIs?
KPI calculation
Why is historical data (STLY and/or LY) missing?
How are KPIs calculated?
Group booking
How do group bookings affect my Atomize system?
Integrations
Lighthouse's rate shopping frequency
The Integration between Mews and Atomize
Holidays and special events
How does Atomize handle holidays?
Forecast
Atomize Approach to Forecast
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